FlyerTalk Forums - View Single Post - 24 Hour Cancellation Policy?
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Old Nov 1, 2007, 11:11 am
  #4  
nsx
Moderator: Southwest Airlines, Capital One
 
Join Date: Sep 1999
Location: California
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Posts: 21,585
I used it once about 2 years ago. You have to phone for the refund; it cannot be done online. But the phone staff is fully aware of the option.

Different airlines do this differently, but most allow refunds for 24 hours if you bought the ticket online. Southwest's web site automatically offers you a refund option when cancelling within 24 hours of purchase. (Note: This is misleading if you re-used prior nonrefundable ticketless funds for the purchase, because those will not be refunded.)
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