Originally Posted by
Mister Nice
Just curious .... the system probably has been severely tested by DFW weather this summer - appreciate any reports
So far had great experiences with ConciergeKey service. Fly weekly out of DFW to STL & ORD. Get called if flights are delayed and offered alternatives. Have been met by rep at DFW departure and ORD arrival. Rep greeted me off jetway and gave me a ride to baggage claim. Have called their 1-800 number a number of times and service is good.
Have suggested the add touchpad in additional to IVR for their 1-800 service.