Thanks for the info.
Originally Posted by
iwillflytheworld
You can submit the claim either to the airline you have a contract with, or the one actually operating the flight.
But it's unclear to me what are they required to reimburse you for...
Yes, that was really the question, what are they required to reimburse me for? At this stage, 36 hours later, there has been no update on the SITA baggage tracking website.
When I call SAS baggage handling, the message in Danish and English just points me to the SAS web-site. I called the sales and support number, and all they gave me was the same information as the website and the number for the baggage handling at Dublin. Sky Handling Partner at Dublin also have a message to contact them by email.
Is it ever possible to talk to a human about this?
Thanks,
Aidan
PS - Off to get some clothes later in Gotenburg before heading off on the next leg of the family holiday.