The OP has PM'd me with the name and location of the hotel in question. It is a large, older, "classic" property in a major urban area; I've been there myself, though not for years, and while I believe the OP's complaint could concievably have some merit, it's possible the property's shortcomings are baked into its 3* rating. (A generation or two ago it would have ranked as 4* or 5*.) I'll leave it up to the OP whether he cares to identify the hotel in this thread, but I second hotturnip's view that Priceline won't care.