Flyertalk Evangelist and Moderator: Coupon Connection and Travel Products
Join Date: Jul 2000
Location: Milton, GA USA
Programs: Hilton Diamond, IHG Platinum Elite, Hyatt Discoverist, Radisson Elite
Posts: 19,040
I have had no problem with getting refunds (twice in the past 3 years) from Priceline. Heck, one was for a 1 star hotel in Miami.... it did not deserve that star!
I find if you are concise and clear in your request and what the desired remedy is, I have found Priceline to be reasonable.
William