I had a really good if not hectic experience at ORD. I left a gift on my inbound flight. When I realized it I started returning to my original gate when my cell phone rang. They called to tell me that they had it and were sending to my connecting gate. When I returned to that gate it was there. Great service!
It all depends on who you get. Lost glasses on a flight to LGA which never turned up so I batting 2 for 1!
Peace!