Canadian Amex Platinum FHR program: 2nd attempt at making a booking is disappointing
I just got my platinum Amex last week and my first FHR booking (Vegas) went well.
Today I tried to book the Four Seasons on Lanai through FHR. On the Four Seasons website there is a "fourth night free" promotion. On the U.S. FHR website the "fourth night free" is also listed and it can be combined with the FHR benefits.
The Canadian Amex platinum travel service can't or won't book this for me. I either get the 4th night free, or the FHR benefits, not both.
It is a little frustrating when it is the same company, the same hotels and the same high annual card fee.
Has anyone had any luck when booking through the property directly to get the FHR benefits with an advertised promotional rate?