We stayed there on points last June. I really enjoyed our stay and loved Venice. The hotel is very old and very grand! We were upgraded to a small suite on the floor above the lobby overlooking the main entrance and canal. It was very busy outside our window which we enjoyed. You are right in the thick of things. This will not be a luxury new hotel experience but that is not what we were looking for. We got a very historic experience which was great. Go with it and you will not be disappointed. The staff was fine to deal with but that is never a high priority to me. Go with the proper expectations and you will enjoy!