Join Date: Sep 2000
Location: Ottawa, Ontario, Canada
Programs: Aeroplan SE AND 1MM, HHonors Gold, Marriott Bonvoy Platinum , L'Accor Platinum
Posts: 9,580
I ask, because NW agents do not always give accurate info relating to KLM reservations.
For example, my sister-in-law has an eticket from YYZ to DEL, return. The NW agent stated that she had a paper ticket, and gave information (on changing the ticket) on that premise.