Originally Posted by
JudyJFLA
They froze Moms account a few years back and refused to budge even after we faxed in copies of her Drivers License and Passport, due to her address not matching on a redemption. They have never heard of people being seasonal. Even after I sent in a message that I would bring her in in person to their office in AF on our next trip to prove she was not a figment of the imagination, they still said she was not real and therefore closed her account and her 8000+ points (remember the overstock.com promos).
Later she opened a new account and has not had problems, although points are redeemed as soon as earned and the pending points lag times are a pain.
JudyJFLA
And that was a few years back?! Mypoints has been going steadily downhill, especially in the last year or so, so I probably shouldn't even consider sending them copies of our documents... They haven't explained why they froze our accounts, and they haven't replied to my husband's inquiries either...