I'm here for a quick overnight, picked it mainly because it is so convenient coming in via KLIA Express and because my last stay at the Ritz was disppointing.
The staff met me as I exited the KLIA Ex gate, walked me over to the hotel, etc. A nice meet and greet service, and I didnt even ask for it. Got walked up to the Club lounge for check in and then given a nice suite. Super friendly service and the hotel is in nice shape, very modern. Bed is a bit hard though.
Tried the lebanese restaurant in the hotel with 2 colleagues, kind of pricey, pretty good lebanese food for SE Asia.
Given the ease of to and from airport, I would recommend this place for quick in and out business trips.