Help! How can I cancel a Priceline hotel booking
I recently won a hotel bid with priceline and won my stay at the El San Juan Hotel and Casino in PR and found out that the hotel was going under major renovations. Once I found out the name of the hotel, I went to tripadvisor.com to see their reviews. It was horrible and every single posting said the rooms were so disgusting!! I called priceline's customer service and a rep actually told me to call the hotel and get a cancellation # from them and the name of the person Customer Service Rep. I followed their advice and called the hotel. The Hotel Cust. Rep told me that priceline is the one that needs to cancel the reservation. So now I've been given the run around. I didn't call back priceline after that since maybe I can find some tips on cancelling this booking.
This is the first time I actually tried priceline, and it is turning out to be a headache. Does anyone have suggestions? I'm aware that there is a no cancellation/refund policy, considering that there is ongoing construction at the hotel is there any way I can get out of this?