Originally Posted by NOLAnwGOLD
I had $61.20 that was expiring.
I redeemed $50. That should leave $11.20 left to expire.
However, afterwards I still had $31.20 still expiring.
Are those numbers you're quoting accurate? Because if they are, they seem a bit strange. If you had $61.20 expiring, that would imply you had $81.60 remaining from the membership year. Subtract $50 = $31.60. So if $31.20 were actually still expiring, it seems like they took $40 from your points subject to expiration and $10 from elsewhere. If they had done it "right" (according to their rules as stated), you should have $23.70 expiring.