The logic has broken down somewhere...
Okay, first of all - what's more alarming here?
-The fact that the airline loses so many bags that it needs an online tracking system for them?
-The fact that the airline loses so many bags that the people running it saw the above need and made it happen?
-The fact that united.com continues to be a worthless cyber black hole, but this feature gets added to it?
-The fact that time, money and resources were spent on developing a system to track lost bags, instead of developing a way to stop losing so many bags to begin with?
Or, the fact that once a bag has been located, it is no longer "lost," it's FOUND, and someone better dang well be bending over backwards to get it back to the owner, instead of updating the bags' current location on the internet!
Am I missing something here?
Mind you, I am not upset with Mr.Skies for forwarding this piece of news, but...sheeesh! "Online Lost Baggage Tracking, another enhancement!"