We loved this hotel, just left June 25th and had a great stay. We arrived
about 5:00pm and it did not start off too well. We were informed I had
been upgraded to a partial ocean view. We are a family of three and the room had one king bed. I asked for a roll away and they said there would
be a $75.00 charge per night for that. I am Gold and said I thought an upgrade should include enough bedding but the receptionist wouldn't budge.
I then asked for an upgrade to a better room with points- sorry she said,
nothing avaliable. We had had a long day so I took the mountain view , no
upgrade room. The room was small and looked out on the side of the mesh
tennis courts, the bathroom was very motel 6.
Next morning, I went back to the reception desk and asked about an upgrade,
different lady, most helpful offer me several choices, we took a family suite
ocean front for an exta $150.00 a night (she offer points but it was not a good deal) and loved it. Great view, the hotel staff
were friendly, snorkeling right off the beach with turtles and all kinds of fish.
Beautiful grounds and pool. Easy walk to the shops and dinning. We will be
back. We stayed in room 1110 and it was a great room except it was a
handicaped room , I wonder if all the ground floor family suites are?
Can't wait to go back!! ^