Originally Posted by MCI777
I don't think it's good business sense to cancel reservations without contacting the purchaser. This is handled very poorly by Orbitz. A simple e-mail or phone call with an explanation would have been good enough for me.
I agree
Not sending an email -
and only responding to queries by telling customers to call them (and thus spend 1.5 to 3.5 hours on the phone) just so they can find out why their tickets were cancelled is not good business practice.
And nobody seems to have been given a reason as to why AZ have cancelled tickets that actually fits their T&Cs.