Actually it's in response to a security issue I had at the Hilton Nairobi (different post).
http://www.flyertalk.com/forum/showthread.php?t=518889
When I called the Diamond desk they transferred me to
either "Guest Services" or "Guest Relations" ?? Someone there was supposed to get back to me within one day but didn't. I'd like to follow-up with a formal complaint on what I think is a serious and continuing problem at this location.
I'm not sure at this point if going "right to the top" is appropriate, but certainly worth a cc copy. Maybe I'll email Guest Services in care of the Diamond desk and cc a written copy to the top.????
It's really hard to reach anyone. When you click the email links, you get a form with very limited space for your note. I just want to send a letter.
edited to add the link