FlyerTalk Forums - View Single Post - FAQ: Starwood policy: guarantee bedding and smoking preference on paid/award stays
Old Aug 10, 2005, 9:11 am
  #4  
Starwood Lurker
Company Representative - Starwood
 
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
On a paid rate, room preferences, such as bedding type and smoking preferences, are guaranteed. If you did not get what you reserved, then you should call Corporate Customer Service to report it. 800-328-6242.

Sincerely,


William R. Sanders
Customer Service Coordinator
Starwood Preferred Services

[email protected]
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