Originally Posted by fuzz

I think it would be the FTC, the Federal Trade Commission. I might also contact the Better Business Bureau and your state's Attorney General. In additon, I have heard that comments posted on www.planetfeedback.com do reach their intended recipient.

I agree that their actions were out of line. To hold your points and not let you use them while they decide what to do is ridiculous. What if AMEX decided to stop any usage of Membership Rewards points while they "restructured" the program, and then decided to cancel the program, or convert all to MR Options. Just a crude analogy, but I think it works. You were not supplied the product for which you paid; therefore, a refund is indicated. But the greater issue is the loss of all your accumulated points. Will they compensate you for those?