A FlyerTalk Posting Legend
Join Date: Jul 2002
Location: MCI
Programs: AA Gold 1MM, AS MVP, UA Silver, WN A-List, Marriott LT Titanium, HH Diamond
Posts: 52,555
Hertz PHL is a disaster - worst major location in the country by far, IMHO.
Both times I've rented there, they haven't added my PC only the rental at the return. The lady outside processed it without asking and handed me the receipt, and then refused to change it. Her response: "Go inside and talk to a manager."
I called Hertz's billing department in both cases, and they applied the discount to my bill quickly and without any hesitation whatsoever. But it's frustrating to have to make that phone call.