Originally Posted by oliver2002
Check-in in remote destinations. Look for a floor supervisor. If you are in germany, try at the gate or the lounge. The gate agent has the final say. On board they have no authority.
I always try the ticket desk at remote locations as check-in agents are generally too busy. Seems to work just as well.
At airline home bases I have given up trying: check-in agents send you to the ticket desk and they start clicking away at the computer...end result is some fantastic figure that I just am not prepared to pay.