Not sure why you want to keep the hotel unnamed. If you tell us which hotel it was, other can pipe in and share their experiences at the same place.
I personally haven't used Zip Check-in, so I don't know what is involved. Can you share some details about what made it take so long. I usually just go to the HH line or do the regular check in. I almost always use the Zip Check out.
While your slow check in and bad info about room service was an annoyance, I am sure there are lots of other disgruntled travelers today dealing with Hurricane Ivan. At least you have power and a roof over your head.
Good luck with the rest of your trip.