S*UAL/DENIED-VDB
DEF
CONTINUED
COMPENSATE WITH A FREE TICKET OR TRAVEL CREDIT...IF THE CUSTOMER DECLINES TO VOLUNTEER...COMPENSATE AS AN IDB.
PROMOTIONAL FARE/MP FREE/ZERO VALUE TICKETS
VDB FREE TKT OR TRAVEL CREDIT REPORT AS VDB
OPAQUE FARE TICKETS *E.G. PRICELINE/HOTWIRE*
VDB FREE TKT 'OR TRAVEL CREDIT REPORT AS VDB
- BULK FARE --
VDB FREE TKT OR TRAVEL CREDIT REPORT AS VDB
S*UAL/DENIED-VDB
DEFINITION OF VDB >S*R.A
VDB COMPENSATION >S*R.B
DB SITUATIONS >S*R.C
VOLUNTARY DENIED BOARDINGS OR *VDB* ARE CUSTOMERS WHO ARE WILLING TO RELINQUISH THEIR CONFIRMED RESERVATION/SEAT IN EXCHANGE FOR COMPENSATION,
FOR INVOLUNTARY DENIED BOARDINGS SEE >S*UAL/DENIED-IDB
** VOLUNTARY DENIED BOARDINGS **
COMPENSATION
*THE DBC FREE TICKET SHOULD BE USED AS THE PRIMARY FORM OF VDB COMPENSATION IN THE 48 CONTIGUOUS UNITED STATES.
*TRAVEL CREDITS ARE THE PRIMARY FORM OF VDB COMPENSATION IN CANADA*ALASKA*HAWAII*AND INTERNATIONAL LOCATIONS
FLIGHT PROTECTION COMPENSATION
MORE THAN 1 HOUR UP TO 3 HOURS FREE TKT OR $200TC
3 TO 6 HOURS FREE TKT OR $400TC
MORE THAN 6 HOURS FREE TKT OR $600TC
INTERNATIONAL VARIES SEE >S*UAL/INTL-COMPENSATION
ONE HOUR RULES
IF CUSTOMER IS PROTECTED ON A FLIGHT THAT IS SCHEDULED TO ARRIVE AT THE CUSTOMER*S NEXT STOPOVER OR DESTINATION WITHIN 1 HOUR OF THE SCHEDULED ARRIVAL TIME OF THE ORIGINAL FLIGHT UNITED IS NOT REQUIRED TO COMPENSATE THE CUSTOMER, HOWEVER THE CUSTOMER SHOULD BE GIVEN A $100 TRAVEL CREDIT NOT A FREE TICKET.
* IN ADDITION ALL. VDB MUST BE GIVEN FREE TKT/TRAVEL CREDIT LEAFLET URS4141A.
OVERSALES
VDB FREE TKT OR TRAVEL CREDIT REPORT AS VDB
WEIGHT RESTRICTED .
VDB FREE TKT OR TRAVEL CREDIT REPORT AS VDB
EQUIPMENT SUBSTITUTION
VDB FREE TKT OR TRAVEL CREDIT REPORT AS VDB
LATE CHECK-IN*
VDB FREE TKT OR TRAVEL CREDIT REPORT AS VDB
*IF IN DB SITUATION...LATE CHECK IN IS CONSIDERED A DB.
DETERMINE IF CUSTOMER IS A VDB OR IDB AND COMPENSATE APPROPRIATELY.
*IF LATE CHECK-IN ARRIVES AT THE GATE *TO CHECK IN* AND THE BOARDING PROCESS IS COMPLETE...THE RESERVATION CUTOFF PLOICY MAY BE EXERCISED IN ORDER NOT TO DELAY THE FLIGHT.
CONNECTIONS
- IF A CUSTOMER ARRIVES AT THE GATE LATE DUE TO A LATE CONNECTING UA/UAX FLIGHT...IRRESPECTIVE OF THE REASON FOR THE DELAYED FLIGHT...THE RESERVATION CUTOFF POLICY MAY NOT BE EXERCISED.
- IF THE JETBRIDGE HAS BEEN PULLED AND NO OTHER DB*S WERE TAKEN...THIS CUSTOMER *IS NOT* ENTITLED TO DB COMPENSATION.
- IF THE JETBRIDGE HAS BEEN PULLED AND DB*S WERE TAKEN...THIS CUSTOMER *IS* ENTITLED TO DB COMPENSATION
- IF THE JETBRIDGE IS STILL UP BUT THE CONNECTION IS NOT ALLOWED TO BOARD * EITHER BECAUSE THE FLIGHT IS IN A DB SITUATION OR THEIR SEATS HAVE BEEN GIVEN AWAY AND THE FLIGHT IS FULL OR A LOCAL DECISION IS MADE THAT IT IS TOO CLOSE TO DEPARTURE TO BOARD CONNECTIONS * THIS CONNECTION IS A DB AND SHOULD BE COMPENSATED ACCORDINGLY. IF THE CUSTOMER AGREES TO BECOME A VOLUNTEER...
From
this thread, courtesy of
mymiles2go and
mdchips