FlyerTalk Forums - View Single Post - Useful UA Profiles (S* Computer Codes) - version 2
Old Jul 14, 2004, 12:56 am
  #2  
WindFlyer
 
Join Date: Jan 2004
Location: port broad reach
Programs: NorthSailsฎ | Starboard | ION
Posts: 6,525
VDB Compensation

S*UAL/DENIED-VDB
DEF
CONTINUED

COMPENSATE WITH A FREE TICKET OR TRAVEL CREDIT...IF THE CUSTOMER DECLINES TO VOLUNTEER...COMPENSATE AS AN IDB.

———— PROMOTIONAL FARE/MP FREE/ZERO VALUE TICKETS ———
VDB FREE TKT OR TRAVEL CREDIT REPORT AS VDB

———— OPAQUE FARE TICKETS *E.G. PRICELINE/HOTWIRE* ——
VDB FREE TKT 'OR TRAVEL CREDIT REPORT AS VDB

———- BULK FARE -——-
VDB FREE TKT OR TRAVEL CREDIT REPORT AS VDB


S*UAL/DENIED-VDB

DEFINITION OF VDB >S*R.A
VDB COMPENSATION >S*R.B
DB SITUATIONS >S*R.C

VOLUNTARY DENIED BOARDINGS OR *VDB* ARE CUSTOMERS WHO ARE WILLING TO RELINQUISH THEIR CONFIRMED RESERVATION/SEAT IN EXCHANGE FOR COMPENSATION,

FOR INVOLUNTARY DENIED BOARDINGS SEE >S*UAL/DENIED-IDB

** VOLUNTARY DENIED BOARDINGS **

COMPENSATION

*THE DBC FREE TICKET SHOULD BE USED AS THE PRIMARY FORM OF VDB COMPENSATION IN THE 48 CONTIGUOUS UNITED STATES.

*TRAVEL CREDITS ARE THE PRIMARY FORM OF VDB COMPENSATION IN CANADA*ALASKA*HAWAII*AND INTERNATIONAL LOCATIONS

FLIGHT PROTECTION COMPENSATION
MORE THAN 1 HOUR UP TO 3 HOURS FREE TKT OR $200TC
3 TO 6 HOURS FREE TKT OR $400TC
MORE THAN 6 HOURS FREE TKT OR $600TC
INTERNATIONAL VARIES SEE >S*UAL/INTL-COMPENSATION

ONE HOUR RULES
IF CUSTOMER IS PROTECTED ON A FLIGHT THAT IS SCHEDULED TO ARRIVE AT THE CUSTOMER*S NEXT STOPOVER OR DESTINATION WITHIN 1 HOUR OF THE SCHEDULED ARRIVAL TIME OF THE ORIGINAL FLIGHT UNITED IS NOT REQUIRED TO COMPENSATE THE CUSTOMER, HOWEVER THE CUSTOMER SHOULD BE GIVEN A $100 TRAVEL CREDIT NOT A FREE TICKET.

* IN ADDITION ALL. VDB MUST BE GIVEN FREE TKT/TRAVEL CREDIT LEAFLET URS4141A.

———— OVERSALES ———
VDB FREE TKT OR TRAVEL CREDIT REPORT AS VDB
——— WEIGHT RESTRICTED ————.
VDB FREE TKT OR TRAVEL CREDIT REPORT AS VDB
——— EQUIPMENT SUBSTITUTION ———
VDB FREE TKT OR TRAVEL CREDIT REPORT AS VDB
——— LATE CHECK-IN* ———
VDB FREE TKT OR TRAVEL CREDIT REPORT AS VDB

*IF IN DB SITUATION...LATE CHECK IN IS CONSIDERED A DB.
DETERMINE IF CUSTOMER IS A VDB OR IDB AND COMPENSATE APPROPRIATELY.

*IF LATE CHECK-IN ARRIVES AT THE GATE *TO CHECK IN* AND THE BOARDING PROCESS IS COMPLETE...THE RESERVATION CUTOFF PLOICY MAY BE EXERCISED IN ORDER NOT TO DELAY THE FLIGHT.

——— CONNECTIONS ———

- IF A CUSTOMER ARRIVES AT THE GATE LATE DUE TO A LATE CONNECTING UA/UAX FLIGHT...IRRESPECTIVE OF THE REASON FOR THE DELAYED FLIGHT...THE RESERVATION CUTOFF POLICY MAY NOT BE EXERCISED.

- IF THE JETBRIDGE HAS BEEN PULLED AND NO OTHER DB*S WERE TAKEN...THIS CUSTOMER *IS NOT* ENTITLED TO DB COMPENSATION.

- IF THE JETBRIDGE HAS BEEN PULLED AND DB*S WERE TAKEN...THIS CUSTOMER *IS* ENTITLED TO DB COMPENSATION

- IF THE JETBRIDGE IS STILL UP BUT THE CONNECTION IS NOT ALLOWED TO BOARD * EITHER BECAUSE THE FLIGHT IS IN A DB SITUATION OR THEIR SEATS HAVE BEEN GIVEN AWAY AND THE FLIGHT IS FULL OR A LOCAL DECISION IS MADE THAT IT IS TOO CLOSE TO DEPARTURE TO BOARD CONNECTIONS * THIS CONNECTION IS A DB AND SHOULD BE COMPENSATED ACCORDINGLY. IF THE CUSTOMER AGREES TO BECOME A VOLUNTEER...

From this thread, courtesy of mymiles2go and mdchips

Last edited by WindFlyer; Jul 14, 2004 at 10:07 am Reason: put a more useful profile
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