Originally Posted by
wythy
Unfortunately, BA have opted for the cheapest possible cost approach when it come to outsourced handling. There's very little value in the contract to the Handling agents to provide extra staff coverage during irrops.
Of course not; and then many of the handling staff at AMS barely do the usual job of routine dispatch. The time one of them marked a passenger as offloaded then gave his boarding pass back to him and allowed him to board is particularly memorable. AMS airport itself is also unhelpful, it barely has any staff for help or inquiries during the day and it's deserted at night (past 22:00). So even a question like "Where are BA's handling agent so I can ask them to fulfil their duty of care?" goes unanswered late at night.
I feel that the aggrieved passengers should contact their consumer protection regulator, that's the only pressure BA would understand (and I have minimal faith in the UK CAA in this respect).