Originally Posted by
cepylka
I called to Eurobonus to get 2 Award tickets in Economy for HKG-NRT flight by ANA. They asked for 30000 points and apr. 1200NOK taxes (so it was 600NOK per passenger). I agreed, but raised a questions why there were so much taxes. Just because it was second time me calling them, firstly I had decided to get just one ticket for Bisness (same route, same day, same airline) and they issued a ticket for 30000 points and apr. 330 NOK (and nothing else), and then I decided to return that ticket.
They said that previously the agent didn't calculate a fuel surcharge. And they have to add it. Now I have these economy tickets issued and taxes collected, but I'm in doubt.
I cheked these tickets on ANA website, and there were no such tax as fuel surcharge, and taxes were about 300 NOK, which seemed about right.
I did dummy booking on Wideroe site for OSL-HKG HKG-NRT NRT-OSL (1 ticket, Economy) and got quote for taxes - 2940NOK, then another dummy for OSL-HKG and NRT-OSL and got 2683 NOK, so the difference is 300 NOK again.
I have M&M miles, I called them before all this and they also said that taxes should be around 300NOK for 1 ticket for Economy.
I could be mistaken, and taxes for regular ticket are not the same as for award ticket, but why did they issue my first ticket with half amount of taxes and why there are some mystical fuel surcharge if ANA don't even collect one.
How I can check it for sure and is there a possibility to get some refund if I'm right, if the tickets were issued already?
SAS charges fixed amount of fuel surcharge regardless the number of flights per direction on Star Alliance award.
116 EUR per direction if it includes long haul flight.
I don't know how much the fix amount is if it's short haul award (like within Asia).
If I understand your comment correctly, you have booked:
1. first award ticket: Oslo-(via somewhere)-Hong Kong // open jaw // Tokyo-(via somewhere)-Oslo
2, second award ticket: Hong Kong-Tokyo one way by ANA
If the first award ticket is solely by SAS, you don't have to pay fuel surcharge at all.
But if the first award ticket is Star Alliance award and includes partner airlines flights both outbound and inbound, you have to pay 116 EUR x 2 for fuel surcharge (not taxes).
On the second award ticket you have to pay a fixed amount of fuel surcharge governed by SAS (not by ANA), but I don't know how much it is.