Originally Posted by
hman414
Since the Chase card has United's name on it (i.e. they have a partnership), yes I think Chase does have some responsibility to explain the shortcomings of the benefits, especially when paying $450 a year for the card.
Actually, Chase delivers as promised.
You are the cardholder. So you do get what you are entitled.
Chase makes it clear that the companion must be in the same reservation to get the baggage waiver. So if UA can't do that, it is not Chase's problem that no waiver for the companion.
Originally Posted by
hman414
If the Chase card did NOT have United's name on it, then no they would not have any responsibility, but that is not the case...
Totally incorrect logic.
Based on the same logic, does that mean Visa has to be responsible for every stupid mistake that Chase makes?