Call them. This is too complex for the email people. Their service with email is so poor that I think most initial responses are from a word-scanning computer and not an actual human. When you have them on the line, explain that whatever scam / error is going on with the points is only half the frustration, and ask to speak to a supervisor about the amount of your time that Hilton's customer service has wasted. It's truly inexcusable that their staff is unable to actually comprehend and address many issues on the first try and / or follow previous responses in a subsequent email chain. When they are putting your 108,000 points back in your account, the supervisor should put in some extra for screwing up in the first place and then prolonging the fix with ineptitude.
This is not a new issue with the email staff. Perhaps if Hilton wants to make subtle improvements to Honors, they should look into this.