FlyerTalk Forums - View Single Post - Strange error messages on family bookings in Frontier - passenger not found & infant
Old Aug 10, 2017, 12:18 pm
  #1  
alchemista
 
Join Date: Jul 2004
Posts: 610
Strange error messages on family bookings in Frontier - passenger not found & infant

This is the 2nd time I've gotten unexplained errors trying to book on Frontier. Has anyone else had this?

Tried to book a few passengers & a lap infant. Enter all the information on the passenger screen.

The first submit, the error comes back saying "passenger # 12343098 not found" for the 2nd person's earlyreturns #. I know the # is correct and even verify it by going into that passenger's account.

Then, if you submit again, it comes back now with 2 errors: the same first one about passenger #, the second one says that the infant's age must be between 0 and 2 years old, and highlights the birth date. The birth date is obviously within 0-2 years of age.

I was able to fix it a few months ago but forget what happened. I might have just taken off all earlyreturns #s but don't remember.
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