Delta's excuses for delays
I was recently on a Delta (GoJet) flight where after we had all boarded, the flight received a two hour delay. Initially finding out through a FlyDelta alert sent before the announcement was made on board, I tweeted Delta to find out why the flight was delayed.
In the meantime, the pilot announced that there was an issue with the brakes, that while initially thought to be a quick fix, had turned into a more serious issue, and thus we would be requiring an aircraft change. We would be required to deboard and then head to a different gate to await a different inbound aircraft arrival. This, causing our two hour delay.
8 hours later, I receive a reply from Delta, noting that "It was due to a weight and balance issue. We're sorry. ^HTH"
While the delay and the explanation was no big deal, it is of concern to me that I receive untimely, inaccurate, and potentially intentionally misleading answers from Delta's support team whom I expect to be reliable. Anyone have similar experiences?