HELP - Points reservation charged for full rate
Has anyone recently experienced this -- over the past weekend, my points reservation (and not "Points and Money" reservation) was charged for the full rate. I have the confirmation showing 30,000 pts booked for a Hilton Garden Inn but the hotel charged $199 plus tax to my credit card. Wrote to the hotel and the hotel replied "30,000 points plus $199", which is never the case at this Hilton Garden Inn for the entire year. Spoke to Hilton customer service and they acknowledged that was a system error that caused this confusion but the hotel is not aware of the system error? It is very frustrating to say the least. What's the most effective way to get this resolved? Thank you.