Originally Posted by
canadiancow
What exactly is your question?
You became AC's problem when you were booked on them.
Then the question is when (if) did (has) that happened? I'm still on a 016 ticket. I expect, but am I entitled to, concierge service in Toronto [1]?
[1] who can take out an entire runway and still manage better OTA than EWR in the unexpected concept of "summer".