UA flies passenger, IT thinks it doesn't & cancels rest of trip!
My wife is on a 9-day UA journey, and has already flown two legs.
Thanks to an Expert Flyer alert, I discovered that my wife's return had been cancelled. Apparently, this was caused by UA not thinking they transported her to her destination, so they cancelled her return flights. Of course, she was on both of her earlier scheduled flights.
After about an hour on the phone, I got her return flights back, but she lost her F aisle seats. Talk about an unhappy camper!
Questions:
Anyone else have this happen--UA cancels flights due to falsely believing that you did not take an earlier flight?
What kind of compensation might one expect for the troubles that this caused?
Thank you for your insights!