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Old May 15, 2017, 5:27 am
  #79  
Travelomania
 
Join Date: Dec 2007
Location: PDX|AKL|AMS|GVA|AGP|CPT - or somewhere in between
Programs: DL DM; 2MM
Posts: 2,418
Mother's Day halved !

May 14th: AB8622 DUS-GVA cancelled due to mechanical problems.
Rebooked on LH007 via FRA.
Then LH1218 FRA-DUS delayed.
Actual arrival time @ GVA > 4 hrs.

Should I first claim via direct registered mail and then proceed when no satisfactory offer (or no response) and only then move to a professional service ?

Thanks in advance !
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