Join Date: May 2016
Location: Flying between BER, ZRH, EZE, COR
Programs: LH SEN, UA 1K, A3*G, AR Platino, BA Gold
Posts: 113
Try calling them late in the night or early in the morning. I have never waited for more than 10 minutes in the normal call center (and I rarely have to wait when I call the platinum hotline, which means that they actually can provide real service if they wish...)