Wife's AF is just about due. She hates any card with an AF (even if it comes with a companion fare) so called to cancel. No miles offer, but accepted offer to convert to the no fee Travel Rewards card.

Got follow up call and then mailing to call BofA regarding the conversion. Rep she talked to said wife would lose her miles if she closed her Alaska card () which annoyed wife to forgo the Travel Rewards card and cancel entirely.

Transferred to a retention rep who after chatting, agreed to cancel existing card and open another one with 30K sign up bonus. Unsurprisingly, letter arrived today that new card app was denied due to "sufficient number of accounts".