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Old Apr 21, 2017, 10:32 am
  #4  
DYKWIA
Ambassador: Emirates Airlines
 
Join Date: Sep 2004
Location: Manchester, UK
Posts: 18,554
Is this a fair summary?

1. 21.00 flight was cancelled a few months ago, and all the party were moved from 21.00 to 18:00 flight.

2. On arrival at CDG early in the morning, some members of the party decided to they wanted to travel on the 10:30 flight as there were seats available. They assumed they could do this as their original 21:00 flight had been cancelled.

3. Check in staff at CDG refused to do this without paying a change fee.

If the above is correct, then I don't really see what the issue is. The check in staff at CDG would have no idea that they were originally on another flight that had been cancelled months ago.

The only way to get any any changes done would have been to phone BA. That would have been the responsibility of the people wanting to change. You can't just rock up at a check in desk and start demanding that the staff start phoning around.
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