Originally Posted by
alvarez16
Why couldn't they call me to tell me? Or have arrangements pre made? I sat there for 20 minutes as the front desk called other places.
After your hotel was down to just a few remaining rooms late at light, and at least one reservation more than rooms, your hotel hoped that there would be at least one no-show -- and that it might even be you.
By the time you got there at 1 a.m., the last room has gone.
I agree that the hotel should not have made you wait 20 minutes while making phone calls. There was a distinct chance you would show up, so the hotel should at least have identified hotels with availability.