MSPeconomist

I've had experiences where I called to advise the hotel of my arrival time and I was still walked at 2 am. At the time of my call, the hotel knew that this would happen and didn't say a word to me until I arrived. It would have been so much better if they had admitted that they were overbooked and instructed me to go directly to the repolacement hotel. Instead, I arrived, my taxi left, and it took 45 minutes to make arrangements for another (horrible!) hotel and call for another taxi to take me there.