Originally Posted by
smallmj
Here is CBC's latest story in their crusade against overbooking:
http://www.cbc.ca/news/business/air-...agos-1.4077645
A few of points stand out:
(1) It sounds like she booked her flight through a NY based travel agent/tour provider. Everyone on FT knows that it is too risky to fly in on the day of a cruise. Shouldn't a travel agent know that too and advise against it?
(2) She had a boarding pass but was bumped at the gate. Did she get a seat assignment on her boarding pass?
(3) The gate agent said that she didn't have a "valid ticket." Either the gate agent was lying to get rid of her and send her back to the customer service desk, or she misunderstood the terminology. I would hope that a lawyer would understand the importance of precise terminology, but lawyers are human too.
(4) There was no mention of gate announcements looking for VDB with compensation.
The complaints just keep coming...
If she didn't get a seat assignment at check in I wonder if the agent explained the situation or just passed it off to the next "sucker" on staff to deal with.
All of this gives more fodder to our astronaut-Minister and as usual AC is doing it to itself.