Originally Posted by
smallmj
Here is CBC's latest story in their crusade against overbooking:
http://www.cbc.ca/news/business/air-...agos-1.4077645
A few of points stand out:
(1) It sounds like she booked her flight through a NY based travel agent/tour provider. Everyone on FT knows that it is too risky to fly in on the day of a cruise. Shouldn't a travel agent know that too and advise against it?
(2) She had a boarding pass but was bumped at the gate. Did she get a seat assignment on her boarding pass?
(3) The gate agent said that she didn't have a "valid ticket." Either the gate agent was lying to get rid of her and send her back to the customer service desk, or she misunderstood the terminology. I would hope that a lawyer would understand the importance of precise terminology, but lawyers are human too.
(4) There was no mention of gate announcements looking for VDB with compensation.
The lack of these details shows the gap between frequent and not so frequent flyers. She likely knows very little about any of it. If she was bumped and given little/conflicting info it's not hard to be frazzled. But more media stories....
She should have had more time but luckily her cruise will rebook. It's too bad you have to go to the media to get satisfaction but not like CBC is complaining!