United’s new president, Scott Kirby, says moving the flights from JFK was a mistake. Many of United’s most lucrative West Coast customers, he said, want to fly into New York City and not New Jersey. And United lost some of them when it switched the flights to Newark, Kirby told employees at a recent town hall meeting in Newark.

“I wish I could roll back the clock and change the decision,” Kirby said, according a recording of the event. “It was the wrong decision.”
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Still, Kirby did not tell employees United will return to JFK, and he noted many of the lucrative customers United lost might not come back if it did. Instead, he said, United will bolster its Newark hub.