Cathay Pacific Rewards - Do Alaska have access to Full Inventory?
I am looking into booking a reward flight using Alaska miles for a flight from SFO to MEL via Hong Kong for March 2018.
I am having some issues with the MEL - HKG leg, I am trying to get the same leg that a colleague has booked using BA Avios Rewards.
There are three flights a day from HKG to Mel...
I called Alaska and they cannot see the following flight at all - we are not even getting into availability:
CX0105 Departing at at 00:05
They can see the other two departures on that day.
Are certain flights withheld from Alaska by Cathay?
This is a KNOWN PROBLEM in the AS system that is used to look up CX flights.
I battled this problem for weeks when trying to book my CX award SEA-HKG.
The AS System for finding CX award flights cannot see flights ~12:00AM when using the default search mode.
Here are the notes that I took when talking to CS:
"Just Cathay - Putting in the hour With Direct Access - CX then load that, there is a box for hour - 1AM"
This means: Tell the CS agent when using "Direct Access" to chose CX, then choose "load" then they will see a box for "hour." Enter 1AM in the "hour" box and then they will be able to see the 12:00AM flight.
I hope this helps.
-j