Originally Posted by
thbe
A room, which is available for book, can be not available for an upgrade. It's up to the hotel to decide about that.
If I'm not happy with upgrades or late check-out, I talk about that to the hotel manager or general manager and if I still don't feel good about that, I change the hotel, the brand or or the group, if possible. If that's not possible, I try not to worry about it.
Pretty much how I see it, if I needed the larger room or view then thats what I should have booked.
With that said, it still ticks me off but not in a
way, that Im lied to with the sorry we are full during the duration of your stay while in fact almost every room type is available. usually I will vote with my wallet and not return to that property, but will let them know why upon checkout.
The vast majority of my stays are 1 nighters, I think it would bother me more if the stay was for more then 1 night.