Check in agent lies about upgrade availability - what do you do?
When the agent explains you are not getting an upgrade because 'we are fully sold out' or 'we are sold out of that room type' when you know for a fact there are multiple rooms available to book online - what do you do?
I know this seems to come up quite a lot as the default excuse of not upgrading a member.
Is it bad etiquette to push the issue and tell them they are indeed available? Should we as guests just let it go and chalk it up as that they just don't want to upgrade us?
What's the best thing to do in this situation? Any insights, opinions or experiences would be highly appreciated.