Originally Posted by Concerto

With this situation airberlin have been utterly, utterly useless and totally unhelpful. My glasses will have made it into a street market weeks ago in the Dominican Republic, if they're not just flying around the world on the same plane. I keep getting sent in circles, to wrong departments, to non functioning telephone numbers.

I should have done a complete Schauspiel on the plane, not got my spare glasses out and simply just stood there until they called a Techniker out to open that stupid business class seat and retrieve my glasses.