Originally Posted by
dfs24
Think you're calling the wrong fella. Your bank/card issuer is the one you should be calling.
Originally Posted by
zebranz
On a charge back the CC company seems to equal it out. On a credit from vendor, you are credited at then FX rate.
Bingo. The Alitalia refund turned up as a credit voucher on my CC statement - and the FX rate was "off" compared to what I was originally charged. Granted, Alitalia charged me some 670 GBP and credited the exact same amount, so from their side I suppose everything looked normal.
Anyways, disputed the transaction online and explained the FX situation, got word yesterday that they've sided with me and refunded my FX loss - so it's all good now.