Dear,
Thank you for taking the time to contact us again in
regards to a product change.
Your inquiry has reached the highest level within the
Secure Message Center.
Due to a certain code on your account, the option to
change to a Chase Freedom Unlimited card isn't available
but it should be.
You will receive a letter within 7-10 business days
confirming that the card has been changed. I apologize for
the frustration caused.