IC Berlin
Intercontinental Berlin
What is your IHG Rewards Club status?
Gold Ambassador
Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yes, after a bad start.
Which room did you book and which upgrade did you receive?
Booked a Club Deluxe room, received a senior suite.
How are the rooms?
The rooms are nice, but in fact it were 2 separate rooms. When we arrived they were still separated and the door was closed. After a call they solved it. I could only enter one room with my keycard. In fact, it was a little awkward because of the light controls etc. But, we also had two minibars.
How is the Club Lounge?
Nice lounge, but the staff wasn't very attentive. We were there a few times without getting noticed. After 6 pm beverages and sekt. Limited hot food in the evening.
Didn't see the breakfast in the lounge because we used the restaurant breakfast.
What was your welcome gift?
Fresh fruit, some peanuts and a small chocolate box. No letter.
What was good and what was bad?
GOOD
Very good feedback follow up by the manager. After complained by ifeedback they send an email and made an appointment for a coffee. After our meeting they surprised us.
The breakfast was great.
Although the "senior suite" was a little bit strange, the upgrade was generous because suites are excluded by the ambassador T&C.
BAD
No email upon arrival.
Our room was changed in the reservation (downgraded) and they added another reservation (vague).
No dedicated amb/club check in, room wasn't ready.
Value for $ or Rewards Club Points?
Yes, with the club lounge and included breakfast it was good.
Would you return?
Absolutely.