I have had several quite disappointing experiences with AB too. I am handing over my cases to user KEXBOX who is a German lawyer and handled my case very good. Fast, good communication and the best is: AB always paid upon my claims and so they also had to pay for Kexbox. This is different co euclaim & others who ask for a part of your money for their work. With clear cases and reachable airlines, a lawyer is my first choice.