Join Date: Jun 2016
Location: VST
Programs: BAEC Bronze, KL FB Ivory, SK EB Basic, FI Saga, DY Reward, HHonors Gold, Hertz 5*, Avis Pref
Posts: 41
...and another EU261 claim
How long does their customer services have (officially) to reply to a EU261 claim? I missed my connection at TXL last week leading to an 11 hour delay home... which, despite them paying for the hotel/rebooking, entitles me to claim under EU261 as I understand it (technical problem lifting from KRK). So I put my claim in evening after getting home through their complaints/"concern" form which was the only legitimate way to say to AB I wanted to make an EU261 claim.
Lurking here, I have noticed AB play fast and loose with the regs, but want to know how long I should wait before litigating/involving a third party claims firm?
Last edited by 0415Z again...; Jun 6, 2016 at 9:35 am
Reason: Spelling